Support
Export guides, import tips, and answers to common questions. Customers can also open Help inside the app for step-by-step articles, including what each import error means.
Stuck on a file? Email it to kevin@releasepoint.ai.
Export guides
Download the Order Summary Excel (.xls). The PDF a showroom emails you can’t be imported.
Read the guide NuORDERDownload the Order PDF from the More Actions menu. The Excel export works as a backup.
Read the guide FaireDownload the order and choose Product info (.csv). Prepacks are expanded for you.
Read the guideOrdering straight from a brand? Import also reads order forms from a growing list of brands. The Import page shows which file to download for each one.
FAQ
Import and Intelligence work with Heartland Retail. ReceiptAI requires Heartland Retail synced to Shopify with Mortar. Shopify POS is in development.
Exports from JOOR, NuORDER, and Faire, plus order forms from many brands. Excel, CSV, and PDF files are supported.
No. Every order opens on a review page first. Products and the purchase order are created only after you confirm.
Plans are month-to-month and cover one storefront. Each additional storefront is an add-on; warehouses and your online store don't count. See pricing.
Add locations or Intelligence yourself under Settings → Subscription, and cancel from Manage Billing there. To reduce locations or remove Intelligence, email us.
The error screen links to a Help article that explains it. If that doesn't fix it, email us the file and we'll take a look.
An import failed, or a brand's file won't read? Send it over and we'll get back to you directly.